Tag: advice
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Customers asking for refunds against terms? What to do?
A small business owner faces a refund request despite a no-refund policy. The customer cites illness and financial strain. Options include adhering to the policy while offering alternatives, granting a refund to preserve reputation, raising prices, or setting aside funds for refunds. Each choice carries its own implications for business sustainability.
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How to Bet on Yourself for Business Success
Launching OpenVessel taught me hard lessons: (1) A vague value proposition kills your business—clarity wins customers. (2) Avoid overly complex problems; healthcare’s barriers were too high for a small startup. (3) Never build a team without funding—sustainability matters. Learn from my experience to avoid these pitfalls.